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Questions? Drop us a line!

But before you write, see if these answers to Frequently Asked Questions help!

  • Here is a quick guide to the differences between the prism NeoLucida and the mirror-and-glass NeoLucida XL.

  • We understand. Using a camera lucida for the first time isn’t immediately intuitive, but we promise: it works! See the How it Works page for a video called “Look Straight Down!” This may help set you up for success!

  • Global shipping is FREE!

  • You can return your purchase within 30 days of receipt for replacement or refund. You can request a return through your order confirmation email or write support@bigidesign.com with any customer service questions. Big Idea Design is the official manufacturing and retail partner of NeoLucida.

  • Clamp your NeoLucida onto a sturdy table or drawing board and make still-life drawings, portraits, landscapes, and even copies of other drawings! See Using the NeoLucida for more information

  • The NeoLucida and NeoLucida eyepiece use different optical surfaces to create a ghost image of your subject that appears to float over your paper. Learn more at How it Works

  • Out of the box, both the NeoLucida and NeoLucida XL can draw up to US Tabloid (11”x17”)/A3 size. The size of the ghost image depends on the height of the eyepiece. Clamp the NeoLucida to a shelf or extended tripod for larger images. With a custom set up, you can draw much larger! See “Know the Limits” at the bottom of the Using the NeoLucida page for more information.

  • Even if you use corrective lenses (glasses, contact lenses), you can use the NeoLucida and NeoLucida XL. You have to place your eye fairly close to the eyepiece, so your glasses might touch the eyepiece during use. You only use one eye when using the NeoLucida, so if you have issues with binocular vision/depth perception, you can still use the NeoLucida.

 

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